Digital Transformation & Culture : Volume 6 - Focus on Financial Services

YOUR CULTURE IS YOUR MOST UNDER-LEVERAGED ASSET

Few categories have felt more pressure to transform than Financial Services. From rapidly evolving customer needs to explosive entrants like crypto and Bitcoin, the sector is under relentless siege. Equally, many in Financial Services point to a litany of well-documented constraints – legacy IT infrastructure, deep regulatory oversight and sprawling

networks of staff and branches – as a rationale for the hard-won but painfully slow progress they’ve made. The leaders and organizations you’ll meet in this volume have taken those constraints in stride, pushed forward unperturbed and seen success that has made them the envy of their peers and lighthouses of inspiration.

Their secret? An unwavering commitment to start their transformation with their culture, rather than technology. To see the answer in People, not Pixels.

You’ll meet a bank that has always been digital but that hasn’t saved them from the same pressures to perform and adapt in this digital world. A plucky US bank whose chutzpah made them billionaire Mark Cuban’s favourite bankers and a community saviour during COVID. A British consultancy that’s almost single-handedly transforming banks and bankers on every continent. A member-owned community bank from Canada’s Prairies whose impact on local start-ups and entrepreneurs is almost as enormous as the wheatfields their region is known for. Finally, a fast-growing New York operation that has seen the catalytic power of embedding values inside every aspect of the organization.

Leaders in this book include:

President and CEO of Citizens Bank and member of the Federal Advisory Council for the Federal Reserve Board of Governors

Chief Operating Officer at Tangerine Bank, formerly ING

Chief Innovation Officer at Quontic Bank

CEO at Conexus Credit Union